If you have a large team that frequently travels it can be beneficial to use a corporate travel agency for efficiency, outsourcing the time-consuming exercise of searching for and booking flights or hotels from your team members. You can benefit from economies of scale where a corporate travel agency can use their strong relationships with airlines or hotels to negotiate better rates and discounts.
A corporate travel agency also provides traveller support, helping to solve issues when employees are travelling such as flight cancellations or civil unrest and severe weather situations.
Newer technologies are changing the role of a corporate travel agent in today’s business world. Modern travel and expense management systems offer intelligent trip search and direct booking with the airline or hotel for example so it becomes unnecessary to use an agent. They are instead being largely used to provide on demand support for a company’s travellers and offer “white-glove” support if requested.
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